Membership cancellation requests should be sent in writing to memberships@downunderyoga.com at least 30 days prior to your next scheduled billing date. Membership cancellation requests received on weekends will be processed the following week.

Please include your name, phone number, good times to reach you and reason for wanting to suspend or cancel. Our Membership Manager, Erran Gilchrist, will follow up to process your request within a few days.

Yogi Pass is a 3 month minimum commitment with the ability to pause for 1-3 months once a year. Yogi Pass 365 and Founding Memberships do not allow pausing: see Contract.

For more information, review our policies here

Mindbody app

• Go to the Profile screen and tap the Schedule tab. Select the Cancel button for the reservation you want to cancel, then tap Cancel Booking in the confirmation message.

Mindbody on our website

• In the top navigation bar click 'Login | Register' and log in to your account. Click the Schedule tab. Select the class/appointment you want to cancel and it will be removed from your schedule.

LATE CLASS ATTENDANCE POLICY
We allow late arrivals up to 15 minutes AFTER the start of class. Students who arrive after the 15 minute grace period will be asked to join another class to prevent potential injury (Ahimsa: non-violence) and reduce disruption to others (Asteya: non-stealing).

WAITLIST POLICY
There are a certain number of classes we offer that may have a waitlist. At the start of class, if you are signed up and not in attendance by the time class starts, your spot will be given to the next person on the Waitlist. To reduce the number of disruptions in a large class, we forego our Late Attendance Policy and allow members on the Waitlist to take available spots in class. We cannot guarantee you a spot in class if there is a Waitlist in effect.

LATE CANCELLATION/NO SHOW POLICY & FEE
We kindly ask that if you need to cancel your in-studio reservation that you please do so at least 4 hours in advance of the class time so we can release your spot for others to sign up. This allows us time to reach out to waitlisted students who are hoping to join class. If you don’t have access to Mindbody, call and speak to a manager to cancel (email/voicemail cancellations accepted).

If you no-show or cancel with less than 4 hours, a late cancellation fee of $15 is applied to Monthly Members and Newcomer Pass holders and all drop-in purchases or 10 Pass holders will have the visit deducted from their pricing option.